Frequently Asked Questions
How can I order (spare) parts for my ride? (rest of the world)
Request the necessary parts by email at parts@kmgrides.com. Include a clear description, a photo of the part, and the serial number of your Attractie. Please note: We only process requests for KMG machines.
How can I order (replacement) parts for my ride? (Customers in the U.S./Canada)
Parts can be ordered via showmensupplies.
When will my parts be shipped?
Parts are shipped as soon as the order has been fully processed. You will receive an email with a tracking code.
How can I pay my invoices for (spare) parts?
Invoices can be paid via bank transfer or credit card.
How can I get a new attraction manual?
Request a new manual at support@kmgrides.com. Please include your company name and the serial number of your ride.
Who can I contact if I have technical problems with my ride?
Please contact support@kmgrides.com and include the serial number of your ride. For urgent matters, you can contact our office directly.
How can I schedule a maintenance/service job?
Send an email to tonny@kmgrides.com, and include the serial number of your ride. You will be contacted. Please note: due to limited staff, we can only maintain your ride in our workshop.
I bought a used KMG ride. What steps should I follow?
Inform us about your purchase of the ride via support@kmgrides.com
I am interested in a new ride. Who can I contact?
Contact our sales manager via sales@kmgrides.com and include your company details.
Can I get a tour of the factory?
Unfortunately, due to high demand, we can no longer give tours. Requests will not be answered. We do have a number of behind-the-scenes videos on our YouTube channel.
Can I get merchandise or flyers from KMG?
Visit pretparkwinkel.nl for the latest merchandise.
Does KMG sell used rides?
We do not sell used rides. For used rides, we recommend that you contact usedrideseurope.
